We will use this space to keep our customers informed about how Buzzard Reptile will progress through the current Covid-19 situation.
Whilst we are still trying to keep to our aim of same day dispatch on orders placed before 12, with the increased volumes, this is not always possible at present, especially at the beginning of the week. We will however prioritise live food shipments on these occasions and will get all orders out as quickly as possible.
Unfortunately Royal Mail are struggling once again with the increase in volumes due to the 2nd lockdown and long delays are becoming more common. As such, as of 8pm 2nd November, we have reintroduced the DHL shipping option at checkout and would recommend this option used for any time sensitive deliveries, with almost all of those orders being delivered in 1-2 days from the point of shipping. The DHL option MUST be used in order to be covered by our live arrival guarantee.
We have introduced social distancing in our warehouse to minimise contact between ourselves and protect our workforce, we are also taking the upmost care when touching products and packaging to keep our customers safe. We are also cleaning products when they arrive to us to ensure that we and our customers are safe.