We will use this space to keep our customers informed about how Buzzard Reptile will progress through the current Covid-19 situation.
Whilst we are still trying to keep to our aim of same day dispatch on orders placed before 12, with the increased volumes, this is not always possible at present, especially at the beginning of the week. We will however prioritise live food shipments on these occasions and will get all orders out as quickly as possible.
Due to Royal Mail experiencing more and more delays at present (over 5 working days in the odd case). We have introduced the option of DHL shipping. Although not a “guaranteed” next day service, they are currently delivering around 95% next day, with the remainder the following day. We strongly recommend choosing DHL for all live food and plant orders and will only be giving a live arrival guarantee on the DHL service. Once again, we appreciate your patience and support in these trying times.
We have introduced social distancing in our warehouse to minimise contact between ourselves and protect our workforce, we are also taking the upmost care when touching products and packaging to keep our customers safe. We are also cleaning products when they arrive to us to ensure that we and our customers are safe.